Optimise your workforce management = improved customer experience


Great retailers offer great experiences

Customer experience has become somewhat of a buzzword in recent years. But that certainly shouldn’t detract from its importance.

When market research firm, Forrester, compared five pairs of companies – in which one had a significantly higher customer experience score than the other – the company with the higher score outperformed the other company in every single pair. The customer experience leaders also averaged 14% higher growth than the other companies.

But what does that mean? How should we define a great in-store experience?

To achieve great experiences, retailers need to provide shop-floor teams with appropriate conditions to be able to deliver outstanding service. A workforce management tool plays a significant role in unlocking this potential.

This report on workforce optimisation and customer experience outlines:

  • What does scheduling have to do with customer experience?
  • What a great in-store experience means and how to achieve it
  • How to use your data to improve the relationship with your customers

Download the Report


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