Lush

A fresh approach to scheduling.

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The Challenge.

  • Move away from using a series of spreadsheets to calculate labour budgets and create schedules

  • Take the first steps to digitalise manual processes and optimise schedule effectiveness

  • Implement a robust digital solution that could be deployed in just 1 month across 4000 employees

The Results.

  • A decrease in their staff costs by 8% in one quarter alone, representing a saving of millions of pounds across the year

  • A 16% increase in productivity, accounting for an extra £83K worth of sales in one month alone, representing nearly £1m in extra sales across a year

  • Digital scheduling delivered within a month, meaning optimised rotas are created in 30 seconds vs 2-3 hours of manual process previously

Sweet scheduling partners.

The iconic global brand is a well-known fixture on city streets across the UK&I, offering an unrivalled collection of handmade cosmetics and supporting groups and causes that they truly believe in.

Their creativity remains unfettered by industry trends and thrives on passion, innovation and the excitement of their next invention. More than this, though, it’s the focus on their people and customers that gives an unparalleled in-store experience that sets the company apart.

To support their people misson, Lush chose Rotageek to revolutionise their staff scheduling across the UK, with a focus on embracing the benefits of digital technology to simplify processes and enable staff to input better into their work-life balance. The roll-out supported Lush in improving their employee experience and gave their managers time back for higher-value tasks in over 100 stores and amongst 4,000 team members.

Results that fizz.

Using Rotageek to write their rotas, Lush’s Birmingham Flagship store saw amazing results. With clear productivity markers in place in order to meet targets and avoid under or over staffing shifts, Lush exceeded their targets...

In one calendar quarter, productivity increased by 65%, while staff costs decreased by 8%.

 

In one month alone they saw a productivity increase of 16%, accounting for an extra £83K worth of sales.

 

"Our store and warehouse managers across our UK&I business are thrilled with the new system. Less time is being spent on scheduling and more time is being spent with their teams and customers."

 

Kasey Swithenbank | Lush

Shower Power to the people.

Aside from the business results, they also saw a positive improvement in their staff well-being.

"The truth is, we manage operational things like rotas, budget, stock etc.; people do not like to feel as though they are being managed" Jennifer Handley, Lush

With help from the Rotageek solution, Lush managers are able to be considerate by spreading the workload evenly to help foster a happy team.  This also positively impacts the productivity of team members and minimises the number of shift swaps, shift requests and sicknesses.

Supported by the Rotageek app giving them full visibility of their schedules, employees receive critical communications, are able to swap or pick up extra shifts, submit their leave requests; all with major positive effects on employee engagement.

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Learn more about Lush's scheduling journey

Read (or listen!) to Jennifer Handley of the Lush Global Flagship Store and Spa Management Team in Birmingham, as she discusses in-depth, rotas, productivity and leadership.

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