Merlin Entertainments

Creating schedules as magical as theirexperiences.

case-study--merlin-entertainments
The challenge.
  • Using multiple spreadsheets to schedule their workforce, relying on phone calls, email and Facebook to keep their staff updated
  • Scheduling was a manual, time-consuming process, vulnerable to human error, particularly during peak and seasonal periods
  • Used formulas to work out how many staff and with what skills sets were needed during operational hours
  • Laborious paper based processes to arrange and view shift swaps and holiday
The results.
  • Using Autoscheduler to create optimised rotas, reducing time spent on this activity by a week a month
  • Optimised, compliant rotas built with the click of a button
  • Happy employees with more control over their schedules in the their palms
  • Transparent audit trails that provide a single source of truth
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Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, they create and deliver memorable, immersive brand experiences for millions of guests. 

67 million visitors every year to be exact, meaning Merlin needed a scheduling solution to guarantee the right people in the right place at the right time.

"Rotageek has definitely helped to make sure we have the right people in the right place at the right time. It's freed up so much time so we're able to spend more time on tills, with customers and have one-to-one time with our teams instead of one-to-one time with the rota."
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