Merlin | Modernising employee scheduling with Autoscheduler Case Study

The challenge.

Using multiple spreadsheets to schedule their workforce, relying on phone calls, email and Facebook to keep their staff updated
Scheduling was a manual, time-consuming process, vulnerable to human error, particularly during peak and seasonal periods
Used formulas to work out how many staff and with what skills sets were needed during operational hours
Laborious paper based processes to arrange and view shift swaps and holiday

The results.

Using Autoscheduler to create optimised rotas, reducing time spent on this activity by a week a month
Optimised, compliant rotas built with the click of a button
Happy employees with more control over their schedules in the their palms
Transparent audit trails that provide a single source of truth

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, they create and deliver memorable, immersive brand experiences for millions of guests.

67 million visitors every year to be exact, meaning Merlin needed a scheduling solution to guarantee the right people in the right place at the right time.

"Rotageek has definitely helped to make sure we have the right people in the right place at the right time. It's freed up so much time so we're able to spend more time on tills, with customers and have one-to-one time with our teams instead of one-to-one time with the rota."

RotaGeek Limited is a company registered in England and Wales with the company number 06783810 and registered address of 71-75 Shelton Street, London WC2H 9JQ

Merlin Entertainments

Creating schedules as magical as theirexperiences.

67 million visitors every year to be exact, meaning Merlin needed a scheduling solution to guarantee the right people in the right place at the right time.