Pret A Manger

A famous fixture on the British high street, Pret A Manger has grown from its first store back in 1986 to become one of the country’s most beloved brands

With its famous star emblazoned on shopfronts across the nation, ‘Pret’ has team members across 500 shops worldwide.

Still staying true to their ethos of freshly made food and good organic coffee, Pret’s other focus has always been on superior customer service; ensuring they don’t just deliver great experiences when they’re quiet, but also during their busiest peaks.

Like many businesses, one of the best ways for Pret to achieve stellar customer service was through ensuring they had the right people, with the right skills, at the right time. But matching demand to labour was not easy, especially without the right software.

So, to really ramp up customer experience and drive operational efficiency, Rotageek’s data-driven scheduling solution was a perfect fit. The idea was to use Rotageek to calculate the most effective mix of people and skills, giving Pret optimised staffing in their stores, especially when there were significant spikes in demand.

"Rotageek allows our General Managers in shops to plan their staff rotas more precisely, with greater insight into what skill sets they need on the floor during busy periods. This allows our GMs and their teams to focus on delivering great service to our customers."

Mark Corney - Global Operations Development

RotaGeek Limited is a company registered in England and Wales with the company number 06783810 and registered address of 71-75 Shelton Street, London WC2H 9JQ

Serving perfect schedules

A famous fixture on the British high street, Pret A Manger has grown from its first store back in 1986 to become one of the country’s most beloved brands

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