Pret

A famous fixture on the British high street, Pret A Manger has grown significantly from its first store back in 1986 to become one of the country’s most beloved coffee brands.

With its famous star emblazoned on shopfronts across the nation, Pret chose Rotageek to help schedule their workforce across nearly 400 locations.

Wanting to stay true to its ethos of freshly made food and good organic coffee, Pret’s focus has always been on superior customer service. This meant a key part of their workforce strategy was to ensure they don’t just deliver great experiences when they’re quiet, but also during their busiest peaks.

Pret recognised one of the best ways to achieve this stellar customer service was to ensure they had the right people, with the right skills, at the right time, serving customers in their stores. But matching demand to labour was proving to be difficult without the right software to help.

Rotageek’s data-driven digital scheduling solution was identified as the right solution to help Pret brew better schedules for their workforce to help them ramp up customer experience and drive operational efficiency. Using Rotageek to calculate the most effective mix of people and skills, gave Pret optimised staffing in their stores, especially when there were significant spikes in demand.

After successful trials, Rotageek was rolled-out across Pret’s UK and Hong Kong store estate. Rotageek was able to better support Pret to create optimised, fair workforce schedules. As a result of deploying Rotageek, fluctuations in customer demand were better catered for with Rotageek able to help Pret better identify the right people to be on shift and keep customer satisfaction high.

“Rolling out Rotageek across all our shops has been hugely helpful in optimising our shop staffing,” says Heidi Lang, Retail Technology Director.

“The Rotageek solution is a far more intelligent way of managing rotas, with the added benefits of service improvement.”