Once Rotageek Digital Scheduling was up and running across all locations in the Linc Cymru group, it didn’t take long for the results to become apparent - and this has been evident in their net promoter score which has averaged at 34.6 since the roll out.
Managers are now spending less time creating their rotas on a weekly basis. They’re able to plan their rotas well in advance and broadcast them out to their staff, helping with their employee engagement objectives. Additionally, employees now have their current work schedules on their phones, so are no longer reliant on the rota book at the reception desk to find their next shifts. They have more control over their work schedules, taking advantage of being able to swap, drop and pick up work easily, mitigating no shows for shifts.
Leave is now requested by employees via the Rotageek app. This provides managers with visibility as to who else is on leave that week, meaning they can be confident they have enough cover for the shifts required. Once accepted, these requests are automatically reflected in their rota creation and an employee won’t be scheduled when they shouldn’t be - no more sifting through paper request forms!
When it comes to visibility and filling shift gaps, Linc Cymru now has a solution to be able to see their gaps well in advance and broadcast them out to their staff for cover. This has resulted in them only staffing where necessary, with less of a reliance on bank staff. Their workforce across all locations, as well as their regular bank staff, are now all on one scheduling platform, meaning they can share staff across locations and reduce manual ringing around trying to find shift cover, improving their internal processes. They also have better control over their labour spend. With less of a reliance on these bank and agency staff, they have been able to reduce their labour costs.
During the roll out, it was also identified that Linc Cymru used a Sign In Solution for visitors to their care home, an app which employees also have to sign into for health and safety reasons. The group didn’t want their staff to have to sign in for their shifts twice, so the Rotageek team were able to integrate these solutions. Now an employee’s sign in/out on Linc Cymru’s solution, produces a clock in/out for a shift in Rotageek. This enables the organisation to reduce complex clocking in processes, mitigate time theft and create accurate timesheets based on hours worked - which are then sent directly to payroll.
