• Support
  • Login
  • Solutions
    Solutions
    • View All Solutions View all of our workforce management solutions
    • Digital Scheduling A core workforce management solution for rota planning that’s simple and smart.
    • Auto Scheduling Take your workforce management to the next level and automate the optimisation of staff rotas in seconds, with one click.
    • Forecasting Complete your workforce management solution and perfectly predict labour to demand, to create the perfect schedule or rota every time.
    What's new
    Scheduling & Workforce Management RFP Template A free template to give you a head start in your search for a new provider
    Book a demo Speak to a Geek
  • Features
    Features
    • View All Features View all of our workforce management solutions
    • Shift Planning Plan shifts using our digital scheduling software
    • Mobile App - Employee Engagement Improve communication and create a transparent approach to scheduling for your workforce.
    • Clocking In/Out Manage employee schedules and clock in and out for shifts
    • Leave & Absence Management Request, approve, and track leave and absence for your workforce from one solution.
    • Timesheet Tracking & Attendance Manage hours scheduled vs hours worked and automatically create timesheets to send to payroll
    • Insights & Reporting Customisable reporting to track the workforce metrics that matter.
    • Integrations Integrate our workforce management solutions and schedules into other tech seamlessly
    What's new
    Scheduling & Workforce Management RFP Template A free template to give you a head start in your search for a new provider
    Book a demo Speak to a Geek
  • Industries
    Industries
    • View All Industries View all of our industries
    • Retail Helping retailers spend 1:1 time with customers - not the rota.
    • Hospitality Serving the hospitality industry with first-class rotas.
    • Entertainment & Leisure Game-changing scheduling as engaging as your business.
    • Healthcare Whether you're a private service or large trust, Rotageek is here to help.
    • Other Sectors Helping a host of workforces to meet fluctuating demand.
    What's new
    Scheduling & Workforce Management RFP Template A free template to give you a head start in your search for a new provider
    Book a demo Speak to a Geek
  • Customer Stories
  • Resources
    Resources
    • Free Downloads From white papers to webinars, we've got you covered.
    • Blog All the latest industry insights from the Geeks.
    • News & Articles Rounding up all the latest in scheduling.
    • Savings Calculator Calculate how much can you save with digital scheduling
    What's new
    Scheduling & Workforce Management RFP Template A free template to give you a head start in your search for a new provider
    Book a demo Speak to a Geek
  • About Us
    About Us
    • Why Rotageek? What makes us a different type of scheduling solution?
    • Moving to Rotageek Live your best scheduling life when you move to Rotageek.
    • Partners Our partner ecosystem to supercharge your scheduling solution.
    • Our Story The Rotageek story so far.
    • Meet The Team The Geeks behind the scenes.
    • Careers Meet the team and become a rota geek.
    • Contact Us Get in touch and speak to a geek.
    What's new
    Scheduling & Workforce Management RFP Template A free template to give you a head start in your search for a new provider
    Book a demo Speak to a Geek
  • Watch Demo
  • Book a Demo

The Perfume Shop

The sweet scent of scheduling success.

case-study--the-perfume-shop--new
The challenge.
  • Make the switch from paper rotas and an in-house time and attendance system that was almost totally manual
  • Mitigate unfilled shifts and a total lack of visibility for the head office team
  • The need for more control over budget versus spend and a central view of staffing
  • Solve for difficult processes for leave applications, shift swaps and poor visibility of rotas
The results.
  • One intuitive solution for both scheduling and timesheets
  • Greater visibility for the head office to view staffing across the business
  • An automated starter and leaver process
  • Store Managers saved at least 3 hours a week usually taken up with scheduling
  • Gap shifts filled with ease

The Perfume Shop first opened its doors in 1992, with just 3 stores. Beginning with a simple idea – making luxury perfume brands accessible to everyone - the brand has now grown into the UK’s largest specialist fragrance retailer. The Perfume Shop, now part of global health and beauty leader, A.S Watson, boasts over 220 stores and 2000 staff in UKI, and is a fragrant fixture of the high street.

The essence of expansion.

With it’s this expertise in fragrance and its pocket friendly prices, the brand saw rapid expansion in its store footprint.

But, with rapid expansion, comes growing pains, particularly in the areas of staff scheduling and time and attendance (T&A). The business was using paper rotas and an in-house time and attendance system that was almost totally manual, and saw shifts unfilled with a total lack of visibility for the head office team to be able to solve for it.

“We had no control over budget versus our spend, and no central view of our staffing,” says Hardik Dave, Lead Project Manager at The Perfume Shop. “For our employees, it wasn’t easy to apply for holidays, it definitely wasn’t simple to see their shifts in advance or apply for gap shifts.”

So after a successful pilot in 2016, Rotageek were selected for the wider rollout across all locations. 

A perfect combination.

Ditching paper-based processes in favour of digitised and automated systems, gone were bulky file imports and lengthy manual rota creations. Automated and optimised work patterns saved time and stress across the growing perfume store universe. By 2018 Rotageek provided one intuitive solution for optimised staff scheduling and simple, one-click timesheets, whilst giving head office a central view of staffing across the business. Integrating into their payroll solution also meant The Perfume Shop was accurate and compliant with their wage calculations, supporting employee contractual obligations and overtime payments. 

When Covid-19 hit, the Rotageek solution was integral in managing shift-swaps and filling gaps to support an isolating workforce, providing the tools to extend available shifts into other stores and regions. This helped them keep stores open, the business afloat and support their people when they needed to the most. 

This paved the way for The Perfume shop to provide a flexible working environment in a post-covid climate that called for more work-life balance, amidst a talent retention crisis in the retail sector and compounded by cost of living concerns.

In order to do this, The Perfume Shop team worked with Rotageek to develop functionality that would truly help them be an industry leader and competitive in the fight for talent. From cross store scheduling to redesigning the tablet UI , the two teams work together to develop and refine a solution not just for The Perfume Shop, but the entire retail sector. 

Perfume Shop 300x200

"Rotageek helped us fulfil our company’s vision– one system that makes scheduling simple for everyone, supporting us to improve every day."

 
Hardik Dave - Lead Project Manager

The sweet smell of success .

With their ambition to digitise and automate their systems across their store universe, Rotageek’s smart scheduling provided an intuitive solution for both scheduling and timesheets.

The head office team had a central view of staffing across the business, using custom dashboards for deeper, more insightful, reporting. With these powerful metrics, The Perfume Shop has the data they need to support their talent acquisition, talent retention, HR and operational strategy objectives. The dashboard is now an integral system their head office can access and see relevant and real-time information they need. 

Store managers now save at least 3 hours a week usually taken up with scheduling, plus don’t have the hassle of finding cover with the process of filling gap shifts now a breeze.

And their employees? They’ve got a world-class scheduling app in their Perfume Shop-branded pockets, giving them flexibility and visibility.

Rotageek helped The Perfume Shop to be a forward-thinking employer of choice by providing fair, flexible rotas that their workforce have control over, whilst meeting fluctuating customer demand. 

Download PDF copy
pattern
Book a demo

Ready to talk?

Chat to our scheduling experts for advice or a no-obligation demo.

rotageek-banner

Rota Geek Limited is a company registered in England and Wales with the company number 06783810 and registered address of Unit 6 & 7, Foundry Court, Foundry Lane, Horsham, West Sussex, England, RH13 5PY

  • Google Play
  • Apple App Store
  • Quick links
  • Log In
  • Book a Demo
  • Help Centre
  • Products
  • Digital Scheduling
  • Autoscheduling
  • Forecasting
  • Company
  • Our Story
  • Careers
  • Blog
  • Privacy Policy
© 2025 Rotageek. All rights reserved.
  • Cookie Policy
  • Privacy Policy