by Rotageek on 29 July 2022
You’re not alone in struggling to fill your vacancies and master retail talent retention.
When the pandemic calmed down, after months of closed shops and locked-down consumers, many retailers were excited about the future again. The pandemic spurred a lot of businesses to start using digital technologies, it got more customers buying online, and it forced a re-evaluation of old business models that weren’t working anymore. Deloitte calls this the “Great Reset” and predicts it could help retailers move into more stable and profitable positions.
But alongside the Great Reset, we also got the Great Resignation. Retail workers have left the sector en masse. And they’ve been vocal about the reasons they don’t want to be in retail anymore:
Clearly, the answer is not just to increase wages. It’s about addressing workers’ needs in our post-pandemic world.
So, what can you do to become more competitive in your fight to attract and retain the best talent out there?
As with any problem, you need to understand it before you can start to solve it. Taking a data-driven approach is key to understanding what’s happening with employee retention and talent requirements in your organisation, according to Harvard Business Review.
You can use data available in your digital workforce planning tools to:
And there are many more ways that digital workforce planning tools can help you take evidence-based action to solve talent shortages.
If inflexible hours are a root cause of turnover at your business, adopt technologies that help you offer better work-life balance. A good example is the Rotageek mobile app, which allows your staff to request leave, choose and swap shifts flexibly, and communicate with managers, all from the comfort of their sofas (or anywhere else!)
And if you want to create a more engaging and fair workplace culture, better staff scheduling can really help – because shift complaints are a major cause of staff turnover. When you have AI-driven technology to automatically schedule your shifts, rotas are more consistent and you have more time to manage shift-change requests.
With Rotageek, you can even identify which roles are consistently short-staffed, and which shifts are the most unpopular among staff, so you know exactly where to focus your attention.