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  1. Home
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Articles on customer experience

Practical thinking on rotas, scheduling and workforce management, from our geeks and the people who run the shift.

Topics
6 articles Newest first
  • Rotageek's Michael Severn moderating the Fortnum & Mason panel, with Sean Ghouse, Director of UK Retail at F&M and James Blackbrough, Head of Retail at F&MNew
    retail·Sept 30, 2026
    Inside Fortnum & Mason's workforce overhaul

    How 300-year-old retailer, Fortnum & Mason, modernised workforce scheduling without losing what makes it Fortnum's, told in their own words.

    Read the article →
  • The customer panel at the Rotageek The Shift 2026 event - Moderator Joe Leith, Former Director of Retail Analytics at William Hill, Ben Rodford, Resource Planning and MI Manager at Screwfix, Heather Ellis, Operational Excellence Lead at Pets at Home, and Debbie Kitchen, Interim Head of Retail Operations Manager at The White Company
    retail·Sept 30, 2026
    3 retailers. 5 myths. 1 honest conversation about workforce management Read the article →
  • Illustration of a retail manager holding a tablet with AI workforce management dashboards and predictive scheduling insights.
    customer experience·Feb 17, 2026
    AI workforce management: from reactive to predictive planning Read the article →
  • Split illustration showing the shift from paper rotas to digital scheduling: on one side, a cluttered noticeboard with handwritten schedules and spreadsheets; on the other, a modern retail team using mobile devices and live workforce data dashboards.
    customer experience·Jan 22, 2026
    From paper rotas to live data: scheduling software in action Read the article →
  • Customer experience in retail
    retail·Aug 1, 2025
    How to improve customer experience in retail stores Read the article →
  • retail-worker
    retail·Oct 6, 2021
    5 ways to improve in-store retail productivity within your workforce Read the article →
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