Experience is everything in retail right now. Online shopping offers the ultimate in convenience, meaning brands are using their bricks and mortar stores to provide a spectacular, immersive experience.
It’s annoying when you come across bugs and glitches on the platforms you use. Particularly when those platforms hold information you need to access right now — like appointment times or notes. But that annoyance quickly turns into downright frustration when your issue is not dealt with quickly and caringly.