Experience is everything in retail right now. Online shopping offers the ultimate in convenience, meaning brands are using their bricks and mortar stores to provide a spectacular, immersive experience.
Creating, editing and disseminating schedules can often feel like a time-consuming, hurried and reactive process. However, by utilising data-driven scheduling you can accurately forecast far into the future; empower employees to have greater input into their schedules; and be proactive in making important business strategy decisions.
The first step to productivity is efficiency. But so many businesses are held back by outdated processes and systems.
How can employee scheduling help? While it used to be simply a task on the to-do list of individual stores, today it’s a function that brings together a multitude of factors.
In-store retail is no longer solely about sales. That’s what online is for - convenient, effortless, simple. In-store, however, is about brand immersion, experience, and customer service. And who delivers all of this? Well, in the first instance, it’s your store teams.
The way we shop is changing. Just a few years ago, same-day delivery seemed like an impossible feat — but these days it’s not only possible but you can even receive popcorn in 13 minutes… if you live near an Amazon distribution centre and have a large garden. Who knows what the face of retail might look like in a decade — but, right now, retailers need to juggle meeting the expectations of shoppers who enjoy the flexibility of online shopping, but still love the experience of a physical store.
In-store retailers have the data they need to improve their businesses - but they're missing the tech
Today, it’s the high street brands without their own online shop that stand out as exceptions to the rule.The channel itself has seen a strong growth in sales figures over the past few years, with the value of online sales in the retail sector going from 2.7% in January 2007 to 16.1% in January 2017 — a massive leap.
It’s annoying when you come across bugs and glitches on the platforms you use. Particularly when those platforms hold information you need to access right now — like appointment times or notes. But that annoyance quickly turns into downright frustration when your issue is not dealt with quickly and caringly.