A core workforce management solution for rota planning that simple and smart.
Explore >A senior panel discussion for operations and workforce leaders navigating volatility, scrutiny, and rising accountability.
Date: Thursday 5th March 2026
Time: 10am | 1 hour
Speakers from:
Sarah Cowen
Senior Change Manager

Heather Weaver
Workload Manager

Andrew Busby
Founder


Labour is your largest controllable cost – yet many organisations enter 2026 with limited visibility across forecasting, scheduling and compliance.
In stable periods, this rarely feels urgent. Schedules exist. Costs feel broadly under control. Nothing appears broken enough to force change.
But in volatile environments, small inefficiencies compound and visibility gaps widen. What looks manageable on paper can shift quickly when demand changes or disruption hits.
Across conversations with senior leaders in retail, hospitality and other high-variability sectors, a consistent pattern is emerging:
In this senior panel discussion, we’ll explore:
This session is for leaders who want greater foresight and control – and who recognise the role workforce decisions already play in protecting margin and performance.
This isn’t a product demo.
It’s a senior conversation about how workforce risk shows up across core functions and key area of decision-making - beyond surface-level features or benefits.
These are the three workforce realities we’re bringing into focus for leaders in the months ahead:
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This session brings together senior leaders with direct experience and expertise in navigating workforce pressure - from both sides of the table.
Heather Weaver
Workload Manager
Our Coop
Heather leads workforce management strategy across a diverse, multi-site retail business. With over 14 years at Midcounties, Heather has built extensive experience across retail, healthcare services, and operational leadership.
In her current role, she is responsible for workforce planning and optimisation across the organisation, following the successful implementation of time and attendance systems for 8,000 colleagues and labour scheduling across 200 sites. She previously led the Workforce Management team, driving large-scale change initiatives and embedding new systems to improve efficiency, visibility, and performance.
Sarah Cowen
Senior Change Manager
Currys
TBC
Andrew Busby
Founder
Redline Retail
A well-known retail industry expert, speaker, and writer, Andrew is a former retailer with over 30 years in the industry. He has extensive experience and knowledge in the retail sector, particularly in retail technology, customer experience, and emerging trends. He is Senior Industry Adviser at BOXTEC, Board Adviser at The Industrious, and founder of Redline Retail Consulting.
He is a retail writer at Fortune Magazine and also a regular contributor to various media outlets, including retail trade publications and national news media, where he is known for his expertise in analysing and commenting on the latest developments, challenges, and opportunities in the retail industry.
As Director of Product, Chris focuses on building data-driven workforce technology that improves labour efficiency, operational performance, and organisational resilience in complex, multi-site businesses.
In volatile environments, certainty rarely arrives before decisions are made.
When insight lags reality, leaders can find themselves managing outcomes rather than shaping them - limiting their ability to make informed decisions and increasing exposure across cost, compliance, and delivery.
This session is designed for senior decision-makers, including:
If you’re responsible for outcomes - not just plans - and accountable for protecting the wider business, this is for you.
Most leaders aren't ignoring risk.
The challenge is that it doesn't always look urgent at the time.
This session is a chance to sense-check your position - calmly, deliberately, and with the right focus - and understand what it really takes to streamline operations and focus on optimising efficiency before pressure limits your options.
These are common reflections we hear from experienced leaders navigating complex environments:
Leaders are under pressure to improve efficiency, while juggling multiple factors that make workforce decisions harder to assess in real time.
What we’re seeing across organisations is not a lack of effort or planning. It’s a growing gap between where value is created on the floor and where visibility exists at leadership level.
It’s also not a lack of technology, but a timing and visibility problem when conditions change.
It’s a gap between confidence and control - and under pressure, that gap can widen, making consistency and operational excellence harder to sustain when it matters most.
Most leaders we speak to already have an approach in place. This session is about pressure-testing whether it gives you early enough signals to stay in control - or whether risk only becomes visible once scrutiny increases and options narrow.
The insights are drawn from conversations across retail, the hospitality industry, and other complex hourly environments. While examples vary, the underlying workforce dynamics - volatility, decision timing, and accountability - are consistent across sectors.
No.
The focus is on decision-making, risk, and accountability. While real-world examples may reference how organisations surface insight, the session is designed to help leaders think more clearly about their operating model - not evaluate features.
Most sessions focus on planning, tools, or optimisation theory. This panel focuses on what happens after plans are approved - when conditions change, decisions decentralise, and leaders are held accountable for outcomes they didn’t see coming.
This session is best suited to senior leaders responsible for revenue, margin, delivery, and risk exposure. Many attendees also invite peers from finance, operations, or workforce teams to align on what “control” actually means under pressure.