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Industry Financial services: online mortgage broker and lender
Home-buyers come to Habito to access qualified mortgage advice online, often late into the evenings or on weekends from the comfort of their own home. Fair, flexible and easy shift scheduling is really important for our great teams to be able to deliver our award-winning service at key times of the day or week. We’re looking forward to enjoying the benefits that Rotageek’s platform can bring.
In 2016, Habito arrived to end mortgage hell forever. No more paperwork, jargon or misinformation. No more stress.
But the same couldn't be said for their scheduling, so they set out to find a solution to deliver fairer schedules for Habito’s Mortgage Experts and Customer Experience teams.
The challenge
- Manual, laborious processes that work of against fair shift distribution
- Poor visibility to match staffing levels to demand
- Difficult and inflexible processes for employees to manage work-life schedules
The results
- Future-proof scheduling solution for shift-based employees
- Greater visibility to ensure the right people are online to provide customer support
- Digitalised distribution of weekend shifts, ensuring team members are given an equal share of peak and off-peak shifts
- Improved user experience for Habito’s teams, enabling employees to have more ownership and visibility over their working hours
Opening new doors.
Online mortgage broker and lender, Habito, sought a future-proof scheduling solution for shift-based employees. Improved visibility to ensure the right people are online to help and advise customers was increasingly important as the company’s impressive growth continues. Whilst delivering fairer schedules with greater flexibility to their employees remained key.
The key to scheduling success.
Rotageek’s scheduling platform will enable Habito to distribute weekend shifts, ensuring team members are given an equal share of peak and off-peak shifts. Rotageek’s app will also improve the leave booking experience for Habito’s teams, overall enabling employees to have more ownership and visibility over their working hours. Rotageek is now rolling out across Habito’s online support and mortgage advice teams. Habito is committed to employee wellbeing, and the partnership with Rotageek is a step towards creating a better experience for shift-work teams.
Ready to talk?
Chat to our scheduling experts for advice or a no-obligation demo.