A core workforce management solution for rota planning that simple and smart.
Explore >Retail is changing fast — from workforce pressures and operational complexity to AI adoption and evolving customer expectations. Our insights hub brings together frontline research, retail trends and expert perspectives to help retail leaders navigate what comes next.
Explore retail industry insights, reports and resources on communication, employee engagement and wellbeing, scheduling, store operations, customer experience, retail performance - and much more.
The retail industry is constantly changing. From rising labour costs and shifting consumer behaviour to the growth of online sales and increasing pressure on physical stores, retail businesses are operating in a more complex and demanding environment.
This retail insights hub brings together need-to-know data, research and expert content to help retail leaders evolve their workforce management, optimise operations and deliver better customer experiences.
Whether you're focused on retail scheduling, store performance, employee engagement or the role of AI and automation, explore insights designed to support real-world challenges across the UK retail sector.
Expert industry insights from operators in the field.
On the surface, scheduling should be one of the more straightforward parts of running a retail ...
Read moreFrontline store teams are dealing with more change than ever. Rising crime, cost of living ...
Read moreFor decades, retail operations have been built around a relatively simple idea: peak comes at ...
Read moreRetail’s turning point: The frontline is the strategy. This year’s Retail Week Talking Shop 2026 ...
Read moreTo understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...
Read moreTo understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...
Read moreTo understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...
Read moreA senior panel discussion for operations and workforce leaders navigating volatility, scrutiny, ...
Watch the webinarThere’s no doubt that the retail industry has been hit hard by the pandemic. With reduced footfall ...
Read moreThere are two kinds of workforce metrics. The kind you report on because someone told you to. And ...
Read moreIf you think workforce management solutions sound about as exciting as watching paint dry, you’re ...
Read moreAh, the workplace. Where schedules, tasks, and people often collide in chaos. Enter the Labour ...
Read moreThe National Insurance Contribution (NIC) increase announced in the 2024 Autumn Budget is a new ...
Read moreEmployee engagement is at a low point at companies across the UK and abroad. The trend is being ...
Read moreThere’s no magic wand to make recruiting retail and hospitality talent easier at the moment.
Read moreIf you’re a small or mid-sized business, you’ve probably made the assumption that you don’t need ...
Read moreIf you work in retail, you’ve probably noticed how much the sector has changed recently. Retailers ...
Read moreIn response to evolving consumer behaviour and employee expectations, retailers must find ways to ...
Read moreYou’re not alone in struggling to fill your vacancies and master retail talent retention. When the ...
Read morePlanning your weekly or monthly employee shift schedule can be time-consuming. But the slowest and ...
Read moreSimplicity and savings. Savings and simplicity. They might be the two most important things our ...
Read moreThe retail sector is going through a period of major change, which is requiring businesses to deal ...
Read moreThere are several forces of change currently putting pressure on the retail sector. Since the ...
Read moreThe pandemic has left an indelible mark on the retail sector. Restrictions caused by lockdowns ...
Read moreFor decades, retailers have been manually inputting their workers’ shifts into a spreadsheet and ...
Read moreAverage labour costs typically experience year on year growth in most industries. This is due to a ...
Read moreEmployee productivity is a must-measure key performance indicator (KPI) within any business. The ...
Read moreEmployee scheduling is a complex, time consuming task. An optimised rota must accommodate for ...
Read moreIn 2021, creating an employee rota no longer needs to be a manual task. Thanks to data-driven ...
Read moreThis week Rotageek talks to Oliver Banks, a leading retail consultant who specialises in delivering ...
Read moreOriginal Retail Week x Rotageek research into the reality of shopfloor life - revealing the gap between frontline experience and organisational decision-making, and how communication, technology and employee sentiment are shaping the modern retail business.
Retail performance is decided on the shop floor. But there’s often a gap - between the strategies set at head office and what actually happens in store, across day-to-day retail operations.
Across the retail environment, teams are being asked to do more with less while maintaining high standards of service, consistency and customer experience making that gap harder to manage.
Talking Shop 2026 draws on responses from 500 UK frontline retail workers to reveal the reality of shopfloor life and the gap between frontline experience and organisational decision-making, across communication, technology, and the drivers of engagement, retention and performance
For operations leaders, it offers a clearer view of how retail workforce management and the frontline experience are working in practice today, where they’re falling short, and what needs to change - helping leaders make more informed decisions, strengthen engagement, and improve store performance.
What 500 store staff told us about communication, digital & AI adoption, wellbeing and the reality on the shopfloor
Download Report