• Support
  • Login
  • Solutions

    Digital Scheduling

    A core workforce management solution for rota planning that simple and smart.

    Explore >
    Add Ons
    • Digital Scheduling A core workforce management solution for rota planning that’s simple and smart.
    • Add-Ons
    • Forecasting See tomorrow today with predictive insights into your demand spikes.
    • Labour Modelling Connect demand forecasts into precise, deployable staff rotas.
    • Auto Scheduling Generate optimised, compliant, fair schedules in seconds — not hours.
    • AI Insights Ask questions in natural language and get instant, AI-backed answers without BI backlogs.
    • HR powered by ELMO Discover a connected HR and workforce platform with ELMO solutions.

    Take a self guided product tour

    Start >
    Book a demo Speak to a Geek
  • Features
    Features
    • View All Features View all of our workforce management solutions
    • Shift Planning Plan shifts using our digital scheduling software
    • Mobile App - Employee Engagement Improve communication and create a transparent approach to scheduling for your workforce.
    • Clocking In/Out Manage employee schedules and clock in and out for shifts
    • Leave & Absence Management Request, approve, and track leave and absence for your workforce from one solution.
    • Timesheet Tracking & Attendance Manage hours scheduled vs hours worked and automatically create timesheets to send to payroll
    • Insights & Reporting Customisable reporting to track the workforce metrics that matter.
    • Integrations Integrate our workforce management solutions and schedules into other tech seamlessly

    Watch a 6 minute demo

    Watch >
    Book a demo Speak to a Geek
  • Industries
    Industries
    • View All Industries View all of our industries
    • Retail Helping retailers spend 1:1 time with customers - not the rota.
    • Hospitality Serving the hospitality industry with first-class rotas.
    • Entertainment & Leisure Game-changing scheduling as engaging as your business.
    • Healthcare Whether you're a private service or large trust, Rotageek is here to help.
    • Care Homes Working with care and nursing homes to provide optimal rota solutions.
    • Other Sectors Helping a host of workforces to meet fluctuating demand.

    Scheduling & Workforce Management RFP Template

    Download >
    Book a demo Speak to a Geek
  • Customer Stories
  • Resources
    Resources
    • Free Downloads From white papers to webinars, we've got you covered.
    • Blog All the latest industry insights from the Geeks.
    • New live webinar - register now Peak without panic: workforce planning in multi-peak retail
    • Retail Insights Hub Retail trends, reports and expert content

    Scheduling & Workforce Management RFP Template

    Download >
    Book a demo Speak to a Geek
  • About Us
    About Us
    • Why Rotageek? What makes us a different type of scheduling solution?
    • Moving to Rotageek Live your best scheduling life when you move to Rotageek.
    • Partners Our partner ecosystem to supercharge your scheduling solution.
    • Our Story The Rotageek story so far.
    • Meet The Team The Geeks behind the scenes.
    • Careers Meet the team and become a rota geek.
    • Contact Us Get in touch and speak to a geek.

    Watch a 6 minute demo

    Watch >
    Book a demo Speak to a Geek
  • Product Tour
  • Book a Demo

The retail workforce management insights hub

The key retail workforce trends, insights and takeaways for retail workforce management leaders

Explore resources
Retail insights hub

Retail insight grounded in real frontline experience

Retail is changing fast — from workforce pressures and operational complexity to AI adoption and evolving customer expectations. Our insights hub brings together frontline research, retail trends and expert perspectives to help retail leaders navigate what comes next. 

71%

Of frontline retail staff say
scheduling is reactive

76%

Would trust AI or intelligent
scheduling to manage rotas

Retail insights hub 

 

Workforce management, operations and industry trends

 

Explore retail industry insights, reports and resources on communication, employee engagement and wellbeing, scheduling, store operations, customer experience, retail performance - and much more.

The retail industry is constantly changing. From rising labour costs and shifting consumer behaviour to the growth of online sales and increasing pressure on physical stores, retail businesses are operating in a more complex and demanding environment.

This retail insights hub brings together need-to-know data, research and expert content to help retail leaders evolve their workforce management, optimise operations and deliver better customer experiences.

Whether you're focused on retail scheduling, store performance, employee engagement or the role of AI and automation, explore insights designed to support real-world challenges across the UK retail sector.

Retail Insights Hub

What works in retail

Expert industry insights from operators in the field.

Report
11 May 2026

Talking Shop 2026 Report

What 500 store staff told us about communication, digital & AI adoption, wellbeing and the reality on the shopfloor. 
Read the report
All
Blog posts
Webinars
Reports
Webinar
20 May 2026

Peak without Panic

Moving from reactive to proactive workforce planning in multi-peak retail.
Join the webinar
Blog post
10 min read
13 May 2026

Reactive retail scheduling is driving risk and burnout — what can WFM leaders do?

On the surface, scheduling should be one of the more straightforward parts of running a retail ...

Read more
Blog post
11 min read
12 May 2026

5 ways to improve retail employee engagement - and drive business performance

Frontline store teams are dealing with more change than ever. Rising crime, cost of living ...

Read more
Blog post
7 min read
11 May 2026

From reactive to ready: what multi-peak means for retail workforce management

For decades, retail operations have been built around a relatively simple idea: peak comes at ...

Read more
Blog post
6 min read
11 May 2026

Frontline first: Why retail’s most valuable asset is standing on the shop floor

Retail’s turning point: The frontline is the strategy. This year’s Retail Week Talking Shop 2026 ...

Read more
Report
11 May 2026

Talking Shop 2026 Report

What 500 store staff told us about communication, digital & AI adoption, wellbeing and the ...
Read the report
Blog post
12 min read
8 May 2026

Retail workforce management and frontline wellbeing: where leaders should focus

To understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...

Read more
Blog post
14 min read
8 May 2026

AI in retail stores: the frontline insights WFM leaders can’t ignore

To understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...

Read more
Blog post
12 min read
8 May 2026

Retail communication: 500 workers' take and what WFM leaders should do next

To understand what’s really happening in UK stores, we partnered with Retail Week on Talking Shop ...

Read more
Webinar
5 Mar 2026

What workforce planning leaders can change to get ahead of hidden risks

A senior panel discussion for operations and workforce leaders navigating volatility, scrutiny, ...

Watch the webinar
Report
18 Nov 2025

Ready for anything

The strategies retail and hospitality workforce management leaders are putting in place.
Read the report
Blog post
6 min read
1 Aug 2025

How to improve customer experience in retail stores

There’s no doubt that the retail industry has been hit hard by the pandemic. With reduced footfall ...

Read more
Blog post
4 min read
21 May 2025

The Workforce Metrics That Actually Matter in Hospitality & Retail

There are two kinds of workforce metrics. The kind you report on because someone told you to. And ...

Read more
Blog post
4 min read
17 Mar 2025

Why Workforce Management Solutions Are the Secret for Success

If you think workforce management solutions sound about as exciting as watching paint dry, you’re ...

Read more
Blog post
4 min read
26 Feb 2025

What is a Labour Management System (LMS)?

Ah, the workplace. Where schedules, tasks, and people often collide in chaos. Enter the Labour ...

Read more
Blog post
3 min read
21 Feb 2025

Navigating the NIC Increase: What It Means for Hospitality and Retail

The National Insurance Contribution (NIC) increase announced in the 2024 Autumn Budget is a new ...

Read more
Blog post
5 min read
14 Mar 2023

Quiet quitting – 3 causes and what to do about it

Employee engagement is at a low point at companies across the UK and abroad. The trend is being ...

Read more
Blog post
3 min read
19 Jan 2023

Talent shortage problems? 3 ways to optimise your existing workforce

There’s no magic wand to make recruiting retail and hospitality talent easier at the moment.

Read more
Blog post
3 min read
9 Sep 2022

Workforce Management software and the small and mid-sized business – does it fit?

If you’re a small or mid-sized business, you’ve probably made the assumption that you don’t need ...

Read more
Blog post
3 min read
9 Aug 2022

Retail rota best practices – your guide to shop staff scheduling

If you work in retail, you’ve probably noticed how much the sector has changed recently. Retailers ...

Read more
Blog post
4 min read
8 Aug 2022

Smart scheduling is transforming retail rostering – improving staff loyalty and wellbeing in the process

In response to evolving consumer behaviour and employee expectations, retailers must find ways to ...

Read more
Blog post
3 min read
29 Jul 2022

Why nobody can find enough retail talent right now – and what to do about it

You’re not alone in struggling to fill your vacancies and master retail talent retention. When the ...

Read more
Blog post
2 min read
29 Jun 2022

Free timesheet template – make your staff rota now

Planning your weekly or monthly employee shift schedule can be time-consuming. But the slowest and ...

Read more
Blog post
3 min read
20 Jun 2022

Calculate your scheduling savings in seconds – try our ROI calculator

Simplicity and savings. Savings and simplicity. They might be the two most important things our ...

Read more
Blog post
2 min read
8 Apr 2022

How AI and app technology are transforming retail schedules

The retail sector is going through a period of major change, which is requiring businesses to deal ...

Read more
Blog post
2 min read
31 Mar 2022

The 4 'R' considerations to make when deploying new workforce management technology

There are several forces of change currently putting pressure on the retail sector. Since the ...

Read more
Blog post
2 min read
18 Mar 2022

Why it’s time to rethink retail scheduling

The pandemic has left an indelible mark on the retail sector. Restrictions caused by lockdowns ...

Read more
Blog post
4 min read
23 Nov 2021

5 errors you're making if you're scheduling on spreadsheets

For decades, retailers have been manually inputting their workers’ shifts into a spreadsheet and ...

Read more
Blog post
4 min read
8 Nov 2021

How to control your retail labour cost AND benefit your employees

Average labour costs typically experience year on year growth in most industries. This is due to a ...

Read more
Blog post
4 min read
6 Oct 2021

5 ways to improve in-store retail productivity within your workforce

Employee productivity is a must-measure key performance indicator (KPI) within any business. The ...

Read more
Blog post
4 min read
30 Jul 2021

Rotas, productivity and leadership with Jennifer Handley at LUSH Handmade Cosmetics

Read more
Blog post
6 min read
19 Apr 2021

5 operational challenges solved by retail employee scheduling software

Employee scheduling is a complex, time consuming task. An optimised rota must accommodate for ...

Read more
Blog post
4 min read
1 Apr 2021

What is employee scheduling software?

In 2021, creating an employee rota no longer needs to be a manual task. Thanks to data-driven ...

Read more
Blog post
9 min read
11 Jan 2021

In Conversation with Oliver Banks - The Future of U.K. Retail

This week Rotageek talks to Oliver Banks, a leading retail consultant who specialises in delivering ...

Read more
View more

Talking Shop 2026: insights from 500 frontline workers across the retail industry

Original Retail Week x Rotageek research into the reality of shopfloor life - revealing the gap between frontline experience and organisational decision-making, and how communication, technology and employee sentiment are shaping the modern retail business. 

“To realise the return on investment from digital investments, retailers should work within the operational reality of the retail environment and work to convert staff from end-users into change partners.”
Chris McCullough - Co-founder, Rotageek

Retail performance is decided on the shop floor. But there’s often a gap - between the strategies set at head office and what actually happens in store, across day-to-day retail operations. 

Across the retail environment, teams are being asked to do more with less while maintaining high standards of service, consistency and customer experience making that gap harder to manage.

Talking Shop 2026 draws on responses from 500 UK frontline retail workers to reveal the reality of shopfloor life and the gap between frontline experience and organisational decision-making, across communication, technology, and the drivers of engagement, retention and performance

For operations leaders, it offers a clearer view of how retail workforce management and the frontline experience are working in practice today, where they’re falling short, and what needs to change - helping leaders make more informed decisions, strengthen engagement, and improve store performance.

 

Contributors

Andrew Busby

Founder, Redline Retail

Amy Rosoman

Content Strategist, Rotageek

Retail Week

In Partnership with Connect

Download the report

Share

The Talking Shop 2026 Report

What 500 store staff told us about communication, digital & AI adoption, wellbeing and the reality on the shopfloor

Download Report

Rota Geek Limited is a company registered in England and Wales with the company number 06783810 and registered address of Unit 6 & 7, Foundry Court, Foundry Lane, Horsham, West Sussex, England, RH13 5PY

  • Google Play
  • Apple App Store
  • Quick links
  • Log In
  • Book a Demo
  • Help Centre
  • Products
  • Digital Scheduling
  • Autoscheduling
  • Forecasting
  • Company
  • Our Story
  • Careers
  • Blog
  • Privacy Policy
© 2026 Rotageek. All rights reserved.
  • Cookie Policy
  • Privacy Policy